Core Highways has unified its operations across five acquired regional businesses using a single data platform, cutting complexity and improving visibility. The firm tripled reported safety observations and saved around £250,000 by retiring legacy workforce systems.
One system, one truth
Core Highways faced fragmented processes and inconsistent data after acquiring five independent regional businesses. Manual workflows and multiple systems limited the management team’s oversight of safety, operations and commercial performance.
The company implemented Re-flow Field Management to create one platform that standardises data capture and workflows across all regions. Ryan Harris, Regional Director for the Southwest, said, “Getting Core Highways onto one platform has been the answer. One platform, one visibility, one way of working.”
Thousands of tasks, hundreds of thousands of photos
Within two months of rolling out Re-flow in one region alone, staff completed over 15,000 tasks and captured 200,000 photos. Operational data capture increased by more than 1,000%, showing how digital forms replace paper-based records.
Depot teams save 2.5 hours daily by collating paperwork digitally, freeing time for frontline work. The platform delivers ‘single pane of glass’ visibility across workforce, operations and commercial data.
Integration and real-time data flow
Re-flow Field Management integrates with Core Highways’ wider ERP system, NetSuite. This connects job creation, planning, workforce management and safety reporting into a seamless, end-to-end system.
The digital operating model shares data from the field in real time, supporting more accurate decision-making and enabling standardised delivery without losing regional flexibility.
Safety, audit and accountability
The standardised approach to safety reporting has fostered a more proactive culture. Reporting near misses and safety observations has tripled, improving audit readiness and customer transparency.
Dafydd Lougher, Head of Operational Excellence, said the system offers “a lot more scope as a business to see front-end commercials and operational delivery – and make better-educated decisions.”
Scaling with confidence
With Re-flow fully established, Core Highways plans to add advanced reporting and carbon compliance tools. These will further improve governance and performance as the company grows within the UK highways sector.
Explore the full case study to see how Core Highways unified operations, safety and data at enterprise scale with Re-flow.
