At Chellan Highway Safety Services Ltd, monitoring highways schemes is not simply about observing cameras. It is about understanding risk, recognising developing situations and helping to protect the people working on and around the road network.
Chellan has invested heavily in training its CCTV monitoring team to understand traffic management operations at a fundamental level, ensuring that operators can identify and respond to potential safety issues before they become incidents.
Every CCTV operator at Chellan now holds relevant traffic management qualifications, giving them the knowledge to understand what they're seeing and the competence to act appropriately.
"We believe that competent monitoring saves lives," said Chellan's managing director. "It's not enough to just watch — our team needs to understand what they're looking at."
